Privacy Policy

Your personal data will be used to process your order and support your experience throughout this website. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Under the Privacy Act (Australian Privacy Principles 12 and 13) you have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information.

We do not sell your information to any one for any reason. Your contact information is used only by us in connection with your order. If you choose to sign up for our newsletter, your email address will only be used by us to have newsletters and sales alerts sent to you from Merlin Mosaica.

NOTE: If you ask us to delete your account for any reason, please be aware that if you have made a purchase from us, your details will remain in the orders file for a period of seven (7) years, as required by law.


Your satisfaction with purchases and delivery is very important to us at Merlin Mosaica. Should you not be satisfied with your order, please contact us within 7 days of receiving a delivery to let us know of any issues. We can replace, exchange or refund goods, allowing for stock levels.

Return Postage is your responsibility, and will not be refunded. Refunds or replacements will be processed once the goods have been returned.

We want to work with you to create a happy band of customers!

Discounts and Vouchers

Discounts do not apply to Melted Millefiori, handmade items or Artworks unless specifically mentioned, and are applied at our discretion.
Unless expressly stated, Discounts do not apply to postage and handling.

Loyalty Vouchers do not apply to Postage and Packaging

Gift Vouchers

Gift vouchers are redeemable across the entire product range, including shipping.

Product Availability

Some items featured on this site are one of a kind and cannot be reproduced. ​These ‘specialty’ items are noted in the product description.

Pricing & Payments

All pricing is in Australian Dollars (AUD) and is subject to change without notice. We accept payments via PayPal, credit card (MasterCard/Visa) or Bank Transfer (Direct Deposit). All payments must be verified and confirmed by us prior to processing and shipping.

Shopping at Merlin Mosaica is safe. We do not keep or store your credit card details.  Information entered on our secure checkout system is processed via Square – we do not see it or store it.   We use Secure Sockets Layer (SSL) technology, which is the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted through us to Square. 

We will never ask you to email your credit card number – do not email us your credit card information as it is not secure.  We are unable to accept credit card payment over the phone for the same reason.

Don’t hesitate to call or email us if you have any questions.


I photograph all product once received, in natural daylight. Although the photographs are untouched (except for cropping, straightening and application of watermarks) colours may vary from those depicted on your screen or monitor. Therefore, we are unable to guarantee the accuracy of colours shown on your screen. 

If you do receive a product that is not the colour you had expected, you are able to make use of our returns policy for an exchange or refund for the item purchase price. 


© All web-site content copyright Alison Howson