Customer Reviews

Easy

Page very easy to navigate enabling me to purchase my items quickly

Jacinta H

Great service and more

Great service and fantastic products. You can always find something special

Sandy S

Patient and very knowledgeable.

I just placed my first order with Merlin Mosaica and was impressed with the patience and advice I was given as I plan my first project outside of a class.

Mary V.

Great seller

Love the different tiles available, always prompt and friendly service

Sue N.

Alli, thank you for the help look forward to getting my order

Lovely Ali so helpful. Thanks for the tips

Tracy E

New Grinders

Alison helped us with the purchase of 5 of The Grinder, grinders for our new workshop. She was a pleasure to deal with and we couldn’t be happier with our purchase

Creative Glass Guild Queensland

Registration process

Hi, I have just gone through your process to register as a new member as I love what I’ve seen of your products so far. However, the process was messy and not at all clear and I consider myself fairly tech savvy. I seemed to be going around in circles until finally I got there but I was ready to give up and phone your office in business hours.
Most websites have an option right at the beginning to either log in or register and this one obviously does not. I even googled how to do it which led me to understand that you send an email with the info once a purchase has been made which seems to me (just my opinion) to be multi handling and complicated. based on this experience
I’ve given only a 3 star rating based purely on this initial experience. I’m sure that will improve for me over time
Cheers
Jen Cummings

Jen C.

Wonderful service!!

Absolutely love the huge variety of products! The quality and service from Merlin Mosaica is always top class.

Paula G

5 star rating for site, information and products

I would like to say it is a pleasure to use this site to purchase items . The products arrived as soon as they are available
The information that is given when selecting an item is a great help
I have used the translucent grout now on several items . It is easy to use and the results are amazing
Definitely a 5 star rating for site, information and products
Awan Eveleigh

Awan E

Love love love Merlin Mosaica

I love this store. They range of colours and shapes is amazing,I have to stop my self going crazy.Super fast shipping,products always arrive well packed.My favourite product at the moment is No Days groutless adhesive.My go to shop.

Julie Anne Simon

Litokol grout is great

Loving the new StyleGrout Tech, did my first mesh project and it was naively a big exterior one but grouting was smooth and easy

Lynn P.

10 out of 10

I love Ali’s great variety of beautiful products.
I can easily spend quite a number of hours, just looking through her range, & reading each well written description.
Definitely different, Definitely beautiful, & of such high quality.

Charlotte.

Charlotte L.

Merlin mosaica stunning range

Every order has been fantastic & the choices are great. Especially the range & quantity supplied – thank you

Heather A.

Apoxie Sculpt

Alison is a life saver, she saw a post I made on a fb page enquiring after a product and was quick to contact me to let me know she had the exact product I was after – Apoxie Sculpt. Fortunately for me it had just come in stock yesterday. I’m off to collect today. Can’t wait to try it.
That’s quick service at its best.

Thomise M

Web site

The website is exactly what I expected. Easy to move around. Thank u. K

Kaye B.

Great online shop

I love shopping online with Merlin Mosaica. My order arrives well packaged and in a timely manner. A bonus is earning points towards my next purchases.

Julie P

Great site

I have been looking at Merlin Mosaica for a while now and have been doing price comparison and so far I’m finding Merlin Mosaica very responsibly priced, value for money and some beautiful pieces to enhance any mosaic projects

Sandra H

Great service and products

Purchased running pliers and tiles and back for some wheel cutters and more tiles. Super happy with both products, range and service 🙂

Marlie H

Nippers

A friend showed me her new nippers. So I watched Peter Twining’s review on the QEP Extreme Double Wheel Nippers. He has converted me after watching his u tube video. He recommended this site. Have made my first purchase & I can’t wait for them to arrive ! ☺️ Merlin Mosaica site is easy to navigate, thank you .

Jeannette L

Beautiful quality and super helpful

The tiles are of superior quality and ready to help on the phone always ..

Justine L

Iridised Glass sheets

My parcel arrived safely, the colours of the iridised glass sheets are absolutely beautiful, Alison gives great service and is there when you need help,
Thank you Lovely Lady 💝

Janet B

Great Service & Products

I received my second order today and it was packed so carefully. It contained stained glass sheets, tiles & a grinding pad and it arrived in perfect order & so secure. Thanks for caring so much & also for the Mentos. 😊🌻

Sue S.

Great range of products

Merlin Mosaica has a great range of products to choose from. They are very helpful if you have any questions. The website is easy to use. Thoroughly recommend them to anyone looking for beautiful things!

Christine W

Most exciting parcels!

I love when a Merlin Mosaica parcel is delivered everything is so beautiful & we all love the surprises…

100% recommended

Teri R.

Merlin Mosaica has the best best range of mosaic supplies in Australia.

Merlin Mosaica is the one stop mosaic shop in Australia.
Always looking for the best and most up to date supplies available.
Postage is always quick and well packed.
They are always there with helpful tips and information.

Joanne T.

Afterpay

I love the fact that you offer Afterpay
Being on a pension, I can order what I want/need and manage the payments
Happy Shopper 🥰🥰

Sue W.

Great service

I received my order today, Saturday. Thanks for the great service! I started a conversation & placed my order late last Friday, a week ago. It was packed for shipping the same night & in hands of Aust Post Monday. You couldn’t expect faster service.
Now to complete a project so I can use the “new” grout. Thank you.

Sue S.

Friendly Helpful Service

As I am only new to mosaics, I valued the excellent advice and appreciated the extensive knowledge giving me the confidence to place an order, which I am very excited about!

Jacqui M

Love your site

Thankyou Ali for our chat today.
Love your site, very helpful and informative.

Jan S

Great service and advice

I haven’t received all my supplies as yet mostly because I’m in Western Australia and everything always takes longer to get here. Once I get to use the epoxy grout etc. I leave another review. I received great service and excellent advice too.

Adriana C-K

A great business

Alison is always a pleasure to do business with. She has a great range and is always on the lookout for something new and innovative. She goes out of her way to to contact you if issues arise.
Thanks for all your help.

Terry P

Helpful

I have found Merlin Mosaica very easy to deal with. Very helpful with advice and local pickup is a breeze.
Love your products and looking forward to trying the translucent grout.

Jenny M

Great speedy orders sent out

very happy with quality the products l ordered

debbie c

Wonderful service

Love buying from Merlin Mosaica! The service is excellent and all their products are first class!
I particularly like the variety and the ease of searching for any product in their range.
Will be always looking on their site for new and exciting products in the future.

Paula G

Outstanding Service

Outstanding Service

I highly recommend Merlin Mosaica as Alison has a wealth of knowledge and is always available to talk me through any queries I may have and advise on product usage. Alison’s willingness to help me achieve my goals is invaluable. Her products speak for themselves, they are beautiful and varied which means I can achieve something a little different in my work.
Thank you Alison.

Kay L

Best service

Merlin Mosaica have a huge range of amazing tiles and the best service they are quick with sending your orders so you can continue mosaicing without any delays

Kayleen B

Very happy

I am very happy with the customer service, and beautiful products from Merlin Mosaica

Maxine S

Great products

An easy way to get great products.
Great service & always fast delivery

Larraine C

The go to Mosaic place

Alison is very helpful, and is constantly updating her supply of interesting tesserae and tools, etc.
Excellent service.

Carol L.

Translucent Grout

I would like to say a big thank you to Alison for all her help and advice and encouragement when I was attempting my first time use of the Translucent grout. She was right you cant really stuff it up so now for me its just like using the old grout.. thanks Alison 🙂

Vivienne McN

Happy

I am extremely happy with all my purchases and the support that I get from Merlin Mosaica. I would recommend to anyone. The advice I have received on my latest project has been most helpful and Alison goes beyond what I have expected.
Cheers Roz OShea

Rosalind O

Just Awesome

Ali is always helpful, the stock is fabulous, lot’s to choose from and great colour

Elly H

Beautiful Products

I don’t know how I haven’t found this store before. The mosaic tiles are amazing. Love the colours, the range, the shapes. I will be shopping here more often now I have found you and passing your post on to my mosaic friends. You are definitely worth five stars

Lynette Jean M

Friendly Service

Many thanks Alison for your friendly help with my reward redemption yesterday. I had never had reason to contact her before, but it was great to talk to such a friendly lady.
Looking forward to receiving my order.

Ann Borg

Great Products and Service

Being a member of various mosaic groups on line, continuously see items with beautiful glass/tiles that have been acquired via Merlin Mosaica, so thought I’d pop on line and do some shopping…WOW WOW WOW. Hear delivery is fast, so looking forward to my first package👀☺

Monika L

Lovely website

Easy to navigate, beautiful items, can’t wait to receive my first order!

Teri R

Very helpful

Alison has been an enormous help while l’ve sorted my login problems. lm looking forward to receiving my order. Thanks Alison.

Vivian H

Highly Recommended

Alison at Merlin Mosaica is a very professional, lovely lady and easy to deal with.  I highly recommend
buying products from them.

Karyn J

Exceptional service

Alison could not give better service if she tried. Happy to ring to offer support or advice. Orders are promptly and carefully packed and received quite quickly. So many beautiful products, it’s so hard to decide what to chose to start next.

Glenda B.

Quality Customer Service

Thank you for taking the time to answer questions regarding suncatchers for a group of senior aged people. My concern was the amount of cutting of the glass designed for the suncatcher kits. I have purchased a range of items, as per your suggestions & plan on playing with various styles. This is customer care & knowing your products. Thank you. Cheers Jill

Jill R.

Service

Alison went above and beyond to get my last order to me, thank you, great service from a lovely lady

Clare G

Lifesaver!

Became very frustrated not being able to source Prep multi fix glue. Although advertised as being sold in Mitre 10 no shop near me stocked it. Called Merlin Mosaica (on a Sunday would you believe) and within mins had an order placed and ready to go, Such an easy transaction and am happy to use Merlin Mosaica for all my mosaic needs from now on. Brightened up my day! Well worth 5 stars

Noni N.

Fabulously Australian

Have recently purchased stunning glassware and various products from Alison at Merlin Mosaica.
Relatively new to glass mosaics, Alison has tirelessly given me guidance and expert information.
I’ve found her website easy to browse, the choices are many, the quality of her products are excellent, delivery prompt and reliable and any queries I may have had have been swiftly resolved without issue.
I absolutely recommend Merlin Mosaica to anyone who loves this beautiful craft.

Marilyn D

Biggest Selection Of Unique Tesserae

Alison from Merlin Mosaics is the best in the business in terms of her friendliness, knowledgeable, goes the extra mile to ensure she stocks the widest range of tesserae, substrates, tools, adhesives, grout, all the essentials plus more and she always delivers in her professionalism, customer service and is the hardest working woman I know. Absolute pleasure to deal with always.

Renee M

Service

so glad I found this wonderful shop all get my products on time and so happy with the service

Dawn F

great products, excellent service

Always have great service and an amazing lot of selection, they are tessarific and more.

Shantelle S

Huge selection of products

This is my first purchase for my daughter and found your site so easy to navigate. You have a huge selection and will definitely be back for more!

Eileen H

Great range of products

Merlin Mosaica has a great range of products and really friendly and helpful service. I would recommend them to anyone searching for beautiful glass items.

Christine W

Fantastic shopping experience

Easy online online ordering, fun and exciting experience. My order arrived on time and was exactly what I ordered. Great prices and service thanks to the team at Merlinmosaica 🤩

Valorie B

Love a sale

Thank you for commenting on my post tonight. It reminded me to have a look at your store.  Finding a couple of sale items that I’m going to love playing with ❤️

Gayle C

Ymmo colours

Bronze Whaler (25mm) - Sheet

Wow these tiles just look so great. Something out of the ordinary to make your mosaic work stand out and original
thanks

Vivienne McN.

Fantastic glass selection

I can always find what I want at Merlin Mosaica and the service is first class. Alison is always ready and willing to help at all times. Thank you for helping me enjoy my mosaic works.

Kay L

Love the Glass

I am always amazed at the wonderful variety and quality of the glass from Merlin Mosaica. Alison is terrific to deal with and I can always rely on her knowledge and advice

Tracey McI

Great Supplier

I like doing business with Alison at Merlin Mosaica. I am guaranteed a great product dispatched to me in an efficient manner. What more could you ask for?

Carol L

Everything is fabulous

I have purchased several times from Alison and have found her to be extremely helpful. Her store is packed full of lovely glass, tools and tiles. I recently purchased the QEP nippers and I must say they are well worth the money spent. So smooth and lightweight. I’m looking forward to placing my next order.

Karen D

QEP Nippers

QEP Xtreme Double-Wheeled Glass Nippers - Mk II

I must say I have never had a pair of nippers that is such a delight to use!
Love love love them 😍

Sue N

Glass

Merlin Mosaica has the most beautiful glass that you can use for mosaic. A beautiful colour range.

Jannelle B

Easy Online Ordering

Good range of quality tools at good prices.
Easy to order with free delivery over $150 purchases!!!

Cheryl H

A first time user

As a first time user, I have had an easy purchasing experience and have only heard good things so looking forward to receiving my first parcel.

Leonie C

Running pliers

Silberschnitt Cut Running Pliers

Cant wait to get my running pliers after seeing all the comments and great reviews. Great service and prompt reply as always.

Nola G.

Beautiful products

Lovely tiles, exceptional choice

Tricia Dalling

Great products

You get great and varied products, quick service and advice if you need it! Brilliant!!

Christine Ward

QEP EXTREME DOUBLE WHEELED NIPPERS

QEP Xtreme Double-Wheeled Glass Nippers - Mk II

What can I say? I love them. Exactly as described, love the adjustable wheels which makes cutting quicker. Great tool to hold and use. Well worth the cost.

Clare Green

Beautiful glass and great customer service

Thank you for my glass order Ali- the colours are just beautiful!
Really well packaged to protect them in the post.

Kylie Ballantyne

Beautiful Product

I have used these quality tiles in my mosaic projects and couldn’t be happier with the end results.

Leonie Callaghan

So helpful

Ali was excellent to deal with, extremely helpful and completely relatable. Excited to receive my next order.

Cheryl Mackay

Wonderful shopping experience

The range of things available from Ali is great and her communication is top notch. Highly recommend.

Julie Gannon

Great service

During this CBR promotion I have placed 4 orders and very excited by range available, service from Alison , eagerly awaiting my order.

Jennifer Evans

Easy peasy!

Easiest web site to move around. So well laid out…beautiful and unusual products for a special project… thanks so much

Vivienne McNally

Great service and materials

Merlin Mosaica is a great place to purchase your mosaic supplies. The range is excellent as is service and communication.

Terry Prowse

Ali has been so helpful on phone with tips and advise. I just LOVE so many things in your product list

Ali has been so helpful on phone with tips and advice. I just LOVE so many things in your product list.  Cannot thank Ali enough for her advise and suggestions on phone
Wonderful tesserae
Can’t wait

Kaye Baron

Simply the Best

I just love the range of quality mosaic resources available here. If you’re looking for something that is just a little bit different to what’s sold on the other online sites, something with a little bling, or something unique, then Merlin Mosaica is the place to shop. My favourite is the beautiful stained glass. Prompt delivery and reasonable prices too. Highly recommended.

Terry Yardy

Great variety

Merlin Mosaica is my go to place to find unique pieces for mosaics. Ali’s large range of product inspires creativity and there’s plenty of helpful videos and tips on the website. 10 out of 10 for quality, price and service!

Belinda Z

Friendly

Fast , friendly service with great communication. Such an interesting and diversely different selection of mosaic materials at good prices. Personalised service with a smile.. albeit a digital one. Thanks Alison.

Helen Burgemeister

Fantastic Range

So many beautiful colours to choose from. Very pleased that a large amount of the foil/ metallic tiles are suitable for exterior use.

Coral Thiesfield

Fantastic service, great website

One of the best websites to navigate around. Great information easily found. Fast friendly service. Highly recommended. Great products, great variety.

Glenda Barbour

Lovely range

Lovely range of colours. Cannot wait until mine arrive

Coral

Friendly, knowledgeable and professional

Today I met the owner of Merlin Mosaica for the first time and I can not express how friendly, knowledgeable and professional she was.
I am relatively new to the art of mosaic, particularly using glass, and she shared so many hints, tips and ideas.
The stock is extremely stylish offering a huge array of items not easily found elsewhere.
Merlin Mosaica is an absolute treasure trove.
So very glad I found this shop.
Just brilliant.

Kathleen Mills

Fast Delivery!

Thank you so much for my last order Alison! I was in such a hurry to get the colours I needed from you to finish a mosaic for an approaching exhibition. Despite being in pain and feeling sick, you went out of your way to help me out and get the glass to me within 3 days, and I can’t tell you how grateful I am! Thanks to you, I was able to finish applying the glass at the weekend, and just have the grouting to do now. Once again, thank you SO much, and I hope you feel better very soon!

Dianne Chikhaoui

Love these tiles!

Love Alison’s range of tiles and sundries! I ordered too much glue and she kindly called me to discuss rather then just sell it to me which I greatly appreciated 💜. We had a great chat and she gave me some wonderful tips as well. Highly recommend!!

Julie Gannon

Memories

Hi. I absolutely love the site.
I really like your collection of materials. Quite different to some other companies materials. I found the exact mix I wanted for a piece I’m doing for a Mother’s Day gift (all in one mix) WONDERFUL
I also love that the postage is competitive with other suppliers

Josephine Douglass

Thank you from a Newbie.

My 2 packages have arrived and to say I was excited is an understatement. My beautiful glass was wrapped so carefully to arrive safely. I appreciate all my queries being answered so promptly and Alison was happy to explain a query over the phone. Customer service is outstanding and the glass stunning. Thank you, now to get started.

Jeanette Gordon

Such an amazing variety

Love your tiles. They are so easy to cut. I haven’t used tiles in a mosaic until I shopped with you.. Such an amazing variety…Too many choices..I also love your beautiful stained glass.Will definitely be back

Miriam Love

The colours are so vibrant

I received my first order today, the glass is a beautiful quality, the colours are so vibrant, it was packaged so well , I’m extremely happy , I’ve just ordered some more stained glass in iridised.
Thank you Alison

Janet Bright

Lots of unusual and interesting pieces

Love the range, lots of unusual and interesting pieces. Fast and efficient processing of orders. thank you Alison.

Joan Russo

Thanks – I enjoy shopping with you!

Love the tiles, great service, fast and reliable. Highly recommended

Julie Tonissen

Great Tools and Glass

Love the tools and the glass range

Tracey McInerney

Just love the variety of stained glass.

Such a beautiful range of solid and mixed colours, many with magical swirls and unique patterns. And all at a very reasonable price. Really looking forward to using them in future projects.

Terry Yardy

Love what you are doing

I love Merlin Mosaica’s range of unique glass and interesting bits and pieces.  Every time I explore this site, it inspires me to do more pieces.
Ali’s attention to detail, passion, knowledge and excellent service are so valuable to any aspiring or professional mosaicist.

Belinda Ziman

So much variety and also unusual specimens.

I absolutely love this business, the tiles are just gorgeous, so much variety and also unusual specimens.  Reasonable price, beautiful quality.

The orders arrive promptly and never disappoint.

Lynda Vater

A magical and interesting website

Great and unique products, website user friendly and Alison is easy and helpful to deal with…..love this site

Margot McCudden

Great quality tiles and beads

Absolutely great customer services, and great quality tiles and beads. Lots of tiles and beads that is hard to find in other places.

Magdalena Burton

Very happy customer!

Just received my first order from Merlin Mosaica today and am putting in a second order already because I loved the glass shields so much I want more. Despite the current postal delays due to COVID, my order arrived within a few days (and I’m in Victoria!) and the tiles were really well packed. Very happy customer!

Edwina Cherry

Beautiful tiles

Have been very pleased with what I’ve received, you have some beautiful tiles

Vivien Menner

Tile Sizing

I like the way you put a pen or coin next to some of your tiles. Gives me a much easier idea of the size of them

Lynne Powers

Different Beautiful Tesserae

Merlin Mosaica has such a wonderful range of different beautiful tesserae. Postage is always quick and communication fantastic ….I love this shop!

Robyn Isles

What a fabulous collection.

Julie Arnold

So many unusual treasures

Love this company. So many unusual treasures to choose from and service with a smile. Alison is very helpful if you have a query. You will love the beautiful wares in this store to make your mosaics unique.

Susie Hutchison

Prompt and helpful service

Thanks Ali for supplying us a very different range and for your prompt and helpful service. I’ll definitely be ordering from Merlin Mosaica again.

Tracey Scougall

Unusual and decorative tiles, shells and beads

I love using the unusual and decorative tiles, shells and beads from Merlin Mosaica. The service is excellent, and I look forward with anticipation to receiving every order.

Carol Laskey

Different materials !

So nice to have out of the ordinary materials !

Jayne Gescheit

I love everything I purchased

I recently purchased and received an order from Merlin Mosaica and I am one very happy satisfied customer with both my beautiful tiles and the ease of transition from ordering to having them in my hands.

A big shout out to Alison for all her hard work and her friendly approach to helping me as a customer.

Thankyou Alison I will be ordering again!

Karen Reid