I am currently shipping orders on Tuesdays, Wednesday and Fridays.

I operate this business without assistance.  Whilst I DO endeavour to ship as soon as I possibly can, I cannot guarantee to ship out the same day as the order is received.

• – 5 full sheets (10 half sheets) fit into one Pizza-style box, approx. weight is 3 kilos.
• – 6-10 full sheets will fit into a large glass box.
• – 11 full sheets or more will require a shipping quote based on your postcode, as they are NOT standard sizing.
• – If Express postage is required, please contact me

Postage Unders & Overs:

Some errors may occur in shipping calculations, due to the complexities of combining products in one order.  If you have overpaid shipping I will refund, or issue a credit. If you have underpaid, I will invoice for the difference.  If you feel the postage charge is incorrect – please contact me by phone (most immediate) or email.

No refunds will be given for glass sheets damaged in transit.
I package carefully. However, damage may occur during transit. Product is shipped entirely at your own risk. 

International Shipping:

• – You can now request a Shipping Quote. Please allow a few days to get a response (due to time differences) as these are prepared manually at the end of the business day.
• – If purchasing from the US, be aware that US Government Tariffs and Postal Clearance fees will be included on your order.  Merlin Mosaica charges a small processing fee. Read more here
• – Apologies – I do NOT ship glass internationally. 
• – Grouts ship to Australia and New Zealand only.

Free Postage (Australia only) on orders above $250 will NOT apply:

• – If more than one parcel is required.  I will apply Free Shipping to the most expensive (shipping-wise) parcel.  I will bill you for shipping on other parcel(s) in the order.
• – If a Seniors/Pension Discount code is used.  Please consider carefully which option presents the best value to you.

Your understanding is appreciated.