Description
Looking for a particular shape, but can’t find it? Why not design your own?
To use Merlin Mosaica’s custom design service, we require:
- a clear image of the shape required:
- preferably black on white
- photograph preferred
- .jpg or .pdf format
- clearly defined measurements (height, width and thickness)
- NOTE: in the drop down, select the LARGEST dimension
- If other sizes are required, please email me
- nomination of the preferred substrate material:
- If you are unsure, please call me to discuss the positioning of the final piece, so we can discuss what would be most suitable.
- Coloured and mirrored acrylic sheets are available in 3mm only. If you require a size > 200mm, these may need to be braced or backed to ensure sufficient strength. If you want this to be done, extra costs will be involved (to be quoted during the design process)
- Merlin Mosaica may charge a design fee
- Merlin Mosaica reserves the right to offer the resultant shape for purchase in my store:
- please advise if this is NOT acceptable (an additional work-up fee may be charged)
Payment
- All payments are to be made direct to my Bank account (i.e. no C/Card, PayPal or Afterpay payments will be accepted)
- I will advise total cost once the design is set
- No Seniors discounts will apply on Custom Designs
- No Free Shipping will apply on Custom Designs
- Once the design work has commenced, the design fee is payable, even if the final purchase does not go ahead.
- Once the design has been approved, payment:
- Is required in full
- cannot be cancelled
I am improving shipping calculations on the site, but there may be some orders that are still calculating incorrectly. Most orders calculate box sizes correctly, but some products that ship individually (such as grouts), may require manual adjustment by me at processing time.
If you have overpaid shipping I will refund, or issue a credit. If you have underpaid, I will invoice for the difference.
My shipping charges comprise Aussie Post charges, the boxes, tape and eco-fill, and other packing materials. I use re-cycled materials whenever I can. I endeavour to pack orders safely, whilst minimising shipping charges.
Whilst I DO endeavour to ship as soon as I possibly can, I cannot guarantee to ship out the same day as the order is received. I operate this business alone without assistance.
Your understanding is appreciated.
SHIPPING OF TUBS:
Tubs will ONLY ship in boxes, not satchels
1-2 SMALL tubs will fit into a SMALL Post box, 3-8 SMALL tubs will fit into a MEDIUM Post box
More than 8 will require a non-standard box (cost depends on postcode and weight, but is approx)
1-4 LARGE tubs will fit into a MEDIUM Post box
More than 4 will require a non-standard box (cost depends on postcode and weight)
SHIPPING OF GLASS:
1-5 Sheets will fit into a SMALL GLASS BOX (weight approx 3 kgs),
Larger orders will need one or more large glass boxes. Express postage on these parcels MAY cost more than $5.
Cost will depend on the weight AND your postcode.
INTERNATIONAL SHIPPING:
Please email me with your requirements, shipping address and preferred payment method. I will email you a pro-forma invoice for approval and payment.
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