Your Accounts on the Web-Site

I never realised that some of you don’t like to log into your account on the web-site.

Maybe you can’t remember your passwords (I know that’s easy enough to do), or don’t know where to get them when they are sent out on creation (they come via email – and if you can’t find it, look in your “Junk” folder), or you are worried about leaving your details on a site.

So, let me explain a few things. And yes, I do have a fair idea of what I’m talking about – I’ve worked in IT for 40 years.

• You don’t need to create an account or login. This just means that you may have to re-enter your details each time you buy (depending on your settings, your browser may retain your details), and you won’t accrue loyalty points which give you a discount.
• If you are concerned about security of your information, you need to know that as soon as you purchase, I have your address, phone number and email details – even if you don’t create an account. I have to retain these records for a period by law.
• I do not retain your bank details – I never see them – they are handled by 3rd party payment processing apps.
• You won’t get spammed. I have a lot of security features built into my site, and whilst I do mail-out newsletters, I don’t spam mail you, or provide my customer listings to anyone else.
• I cannot see your password, so I can’t log onto your account.  This is one reason why it is very difficult for me to take orders over the phone, or via email.

It is helpful for me to get feedback on the way the site works. I know it so well, and know how to use it, as I designed it. It is always helpful to see it through other’s eyes. I will never forget the first piece of feedback I got – the site looked great (I thought), but someone commented that there were too many key-clicks to actually get into the product and order. So I changed it.  I do listen – so if something gives you the irrits – let me know! I may not be aware of it.

Have a lovely day all – Ali