I am currently shipping orders on Tuesdays, Wednesday and Fridays.

I operate this business without assistance.  Whilst I DO endeavour to ship as soon as I possibly can, I cannot guarantee to ship out the same day as the order is received.

• – 5 full sheets (10 half sheets) fit into one Pizza-style box, approx. weight is 3 kilos.
• – 6-10 full sheets will fit into a large glass box.
• – 11 full sheets or more will require a shipping quote based on your postcode, as they are NOT standard sizing.
• – If Express postage is required, please contact me

Postage Unders & Overs:

Some errors may occur in shipping calculations, due to the complexities of combining products in one order.  If you have overpaid shipping I will refund, or issue a credit. If you have underpaid, I will invoice for the difference.  If you feel the postage charge is incorrect – please contact me by phone (most immediate) or email.

No refunds will be given for glass sheets damaged in transit.
I package carefully. However, damage may occur during transit. Product is shipped entirely at your own risk. 

International Shipping:

• – You can now request a Shipping Quote. Please allow a few days to get a response (due to time differences) as these are prepared manually at the end of the business day.
• – If purchasing from the US, be aware that US Government Tariffs and Postal Clearance fees will be included on your order.  Merlin Mosaica charges a small processing fee. Read more here
• – Apologies – I do NOT ship glass internationally. 
• – Grouts ship to Australia and New Zealand only.

Free Postage (Australia only) on orders above $250 will NOT apply:

• – If more than one parcel is required.  I will apply Free Shipping to the most expensive (shipping-wise) parcel.  I will bill you for shipping on other parcel(s) in the order.
• – If a Seniors/Pension Discount code is used.  Please consider carefully which option presents the best value to you.

Your understanding is appreciated.

What you will need

• Scale to measure in grams
• Metal measuring spoons
• Large container for mixing
• Small container for testing colour (silicone)
• Metal spatula
• Mosaic baggies are handy to pipe grout or adhesive onto your piece – available here
• Dropper or syringe for water

Mixing suggestions

• Shake powdered colorant and cement base in a plastic bag until very well mixed.
• Scoop out a small amount into a small silicone cup, add drops of water and mix to determine colour. (Remember it will always dry lighter)
• If you are satisfied, then transfer the amount you need from the baggie into a mixing bowl and add water slowly until it is peanut butter consistency.

Colour mixing

MIX YOUR DRY CEMENT-BASED PRODUCTS AND COLORANT TOGETHER FIRST BEFORE ADDING WATER

When mixing colorants together to create new colour combinations, mix the colorants dry before adding to your concrete base and liquid.
I recommend you create a small sample board to ensure you get the colour you want.

NOTE: The best colour is achieved by using a white grout or cement-based adhesive. Merlin Mosaica sells white grout , white Cement-based adhesive and Bright White Pourable Cement.

Safety and clean up

• Particulate (N95) mask is recommended.
• Avoid contact with skin and clothes.
• Wash up with water.

Mixing pigment into your adhesive, grout or pourable cement